Excessive length for Telkom to resolve outages

TelkomSA.net domain has been down since Friday 24/05/2019..5 Days later 28/05/2019 ( and still counting) the only feedback the call center can give is that it is a national issue . No urgency from Telkom to get the matter resolved . 17 calls into 10210 and I can’t get anywhere with these agents- you hit a brick wall. These guys are throughly trained in call Centre etiquette. But they have no clue on criticality and understanding business urgency. All request to speak to a manger will be blocked. They don’t know who to contact/ and they can’t contact anyone else. They only way they can communicate internally is via “their system” they can’t talk to anyone else. Telkom Manager are never be available -“Always in meetings”. Request for a manger to call back goes on deaf ears. They will take you details and it goes into a black hole. You will wait 10-15 minute to get through to 10210 to eventually get to an agent. You will get no further than speaking to Supevisor who can’t assist much either . They can only go through “the system”

I had the exact experience when I signed on for a fixed line look alike . I was assured a seamless migration. My Telkom line was down for 10 days.

All escalation Will be met with apologies.

So if you prepared to wait +10 days in outage conditions to get matters resolved , sign up with Telkom. Else I would highly recommend you choose any other provider.

Never Never sunbscribe to a Telkom service if you have an issue it will take average +10 days to resolve. Rather choose alternate providers who can show urgency in outage conditions.