Excessive Billing.

Hi<br> <br> I have serious issue with the billings that have been taking place and two issues.<br> <br> 1. Account being Cut.<br> <br> On the 2nd of December, There was a Naedo debit order on my account that was reflected the amount. The debit was successful. On the 15th of December my account was cut. I queried this via the contact centre channel and simply told that the debit order success was not reflecting on their side. I really received poor help from the agents. I was put through to the billing deparment and I spoke to some one called Sage. Sage confirmed that the debit order was a success and the money was paid to telkom on the 9th December. If the billing department confirms, how does my account get cut?<br> <br> Grossly Unfair, Poor Service, I should enjoy every benefit if a bill is paid up.<br> <br> I also had naedo go off on the 12th,17th, in which incurred the fee of that ( THE DEBITS WERE NOT MEANT TO BE RELEASED BECAUSE THE ACCOUNT IS ALREADY PAID UP)<br> <br> 2. Billings/accounts<br> <br> Today 21/12/2015 I get Billed for November,( which was already settled) and december (suppose to go off on the 31st). This is a true violation. I have called the contact centre and I have not recived help.<br> <br> ContactS ***<br> <br> Sibu