EXCEPTIONALLY POOR SERVICE REGARDING BILLING, DEBIT ORDERS AND UNAUTHORIZED CLIPS ADDED (SPEND)

I have a uncapped internet line from Telkom since October 2019. I wish I never took this. Since then it has been endless issues with regards to 1. debit orders being deducted on dates which was not the requested debit date 2. clips being added to my line which results into additional expenditure without authorisation 3. we have requested statements of my account to no avail 4. we have logged several calls with the call centre and were promised that the statements and invoices will be sent to us, as they do not apprear on the online system even if you want to link them they are not there. As well as the credit for the additional clips which were *******ly added. Nothing has materialised 5. Call centre agents either drop the line or they are rude 6. There is no customer experience at all with Telkom I would not recommend them to anyone as the organisation is filled with incompetence.