Exceptionally POOR Service from Telkom

My telephone line as well as my ADSL have been down for the past two weeks. The initial fault was linked to a bulk fault in my street. Initial fault was logged on the 1st November 2015 and the issue was resolved for everyone on my street by the 6th November 2015.<br> <br> When i contacted Telkom on the 6th November 2015, they told me the fault was closed and if I needed to log another fault which I did. Since then i have received no feedback from Telkom. I have been calling daily and requesting to speak to managers who are either in meetings and are too busy to call me back. On the 12th November i finally managed to get through to a manager who advised my fault is not assigned to a technician and he will escalate the issue for me. To-date there has still not been any progress or feedback.<br> <br> Spoke to another Team Leader today, 16 November 2015 who advised me something totally different, my fault on the 1st November is still open and the one on the 6th is closed. I'm sure all Telkom employees use the same system but somehow it seems the interpretation is different. <br> <br> Telkom has been utterly useless in fixing my problem, the customer service is horrific and needs to be fixed.