Exceptionally Poor Service Delivery

My Telkom line has been down since 2 of August, I go and pay my account which according to Telkom is in arrears. So automatically assume the reason for no service is due to the line being suspended. I wait 48 hours for them to re-connect still nothing happening. Phone the call centre again, only to find out the account is actually in a credit, yet still no service. The Telkom agent informed me that she can log a fault but should the technician come out and the fault is on my side it would be for my account. Needless to say I made 100% sure first that the problem is not on my side. It is now the 1st of September and still no telkom line. And all I get is the occasional sms to inform me that they are investigating the fault, thank you for your patience, last sms received Saturday, 26 August. The call centre agents is of no help and don't even try chatting to an agent on line, the first one asked me for 1 - 2 mins to investigate the matter and an hour later I was still waiting for her return. The next one just disconnected the chat when I demanded an answer. Is this what we are paying for????

What is most frustrating that all they can tell you is that the port is faulty. How is it possible that such a massive service provider can not fix a faulty port? And the fact that the only number you can phone is the 10120 which takes on average about 25 minutes for a call to be answered.