EXCEPTIONALLY BAD SERVICE

Writing on behalf of my cousin, Mr Jody Constant who has had the worst customer service experience from Telkom Kenilworth Centre..the agent who assisted him is Abdul and this query is going back to beginning of July 2020, I booked my phone in (P20 Pro) as the screen is cracked, three weeks ago I decided to go and check what is happening with my phone and was told that the phone has not been sent away yet..Firstly since July I had no contact from anyone regarding the phone and eventually I make my way to the shop and find absolutely nothing was done to tray and resolve the problem with the phone. What kind of service is this, I am paying a contract with Telkom however I do not get the benefit of paying the contract as I am unable to utilize the phone, Saturday 3 October I once again go to Telkom KC and still nothing has been done to sort out the broken phone and Abdul makes promises and promises and does not fulfill his promises..If this matter is not resolved I will take further steps with the Consumer Protection Board, Ombudsman and get an attorney to deal with this *********** company who takes my money every month but does not render any service to me..I expect a call by close of business today on ***, should I not get a satisfactory response to this complaint, be sure to hear from my attorneys!!!!!