Exceptionally Bad and Poor Service!!

<p>I opened a WiFi account in February 2017 at a telkom store in my area, I had all the documentation needed and we opened the account. The WiFi was working till I received an sms from Telkom notifying me that I owe them R794.00 I then went into the store to enquire and was told the account number was captured incorrectly and told to call the billing section to arrange a debit for my account. The billing section then told me they debitted and that account number captured had no funds which then charged me a further R290 for failed debit. I was then told of an activation fee of R200 of which I was not told of when opening the account this in told over the phone whilst still in store. So now I owe all the above mentioned fees and monthly failed debit orders and if not paid in full the account will be suspended, I then logged a complaint in store which confirmed that the account number was wrongly captured. She told me to pay an amount of R247 which excluded the activation fee and the sun activation as I was not made aware of these initially. Payment was made and proof of submission attached to query and told my account would be up to date. Today my account is suspended, I want in store again and told to call the billing section and they told me my case is 9 working and I'll get a response next week Wednesday! </p> <p>I am livid as the consultant in store made me pay and promised my account would be upbto date only to be so inconvenienced! My time going in store and making all these calls only for my account to still be suspended because of *********** agents who captured my account number incorrectly! </p> <p>Please fix this billing issue as I am so upset, my child was inconvenienced today with his homework because of all of this!</p>