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jK
jonathan K

1 reviews | Active since Sept 2017

17 Sept 2017, 09:03

Exceptional Slow Speed on LTE

Initially had a very good high LTE speed internet but has diminished to ridiculous low speed.

Have complained three to four times and all I get is "Note that your case ********** 8 is still in hand with our Networks Department. Further updates will be sent in 7 days" and nothing changes over the last four months! Still have a slow speed with no changes at all in sight! My router works fine and computer connects well.Have tested this with my other computers with same result - slow speed

0
Replies (4)
Telkom
Telkom's reply18 Sept 2017, 09:37
Official

Hi johnzeals,

Thank you for making contact with us.

Please post a private reply and provide us with your ID number and affected service number related to your query.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

jK
jonathan K's update18 Sept 2017, 14:08
Reviewer Update
Your *** My ID ***. Related service *** : is that my speed on my LTE has been having this problem of slow speed for up to 4 - 6 months. I have had a speed of initially up to 85mbps ( have pics to show the ookla speed tests) and now only have sometimes less than 20mbs upload and download. Here is another recent (few weeks ago) reference I received on sms from Telkom department Network No ***8 among many others and still have had no response from anyone other than the sms'. My contract *** is now also coming to a close and am very disappointed with the manner in which this has been handled by Telkom. I had to get bad service over this last 4-6 months time and had to pay the full amount with less than a third the speed service. Am tired of going into the branches to complain about the same never ending problem. Can never find anyone that is capable of handling this problem effectively. I am also told that there are fiber cables being installed in the same area, but cannot see why this has to affect my paying low speed service while this is being done. Regards, Jonathan
jK
jonathan K's update20 Sept 2017, 23:11
Reviewer Update
Have still not had any reply to date?
Telkom
Telkom's reply28 Sept 2017, 10:48
Official

Hi johnzeals ,

Please be advised that we have sent you an email with feedback from the Network Team.

We really do apologize for any inconvenience caused to you.

Your reference number is: ***8

Regards
Launa
Telkom Social Media Team

Best regards,