Exceptional service from Sophie Moabelo at Telkom

Sophie Moabelo was at Telkom Fourways when we first came into contact with her as a Telkom customer some years ago. Understanding that customers are busy people themselves Sophie listened to the requirements, asked for the required documents and then got everything together (paperwork etc) so we could simply go in, sign papers etc and leave with everything sorted out. Her customer focus and customer care is truly outstanding. It is such a pleasure to deal with a large company like Telkom when there is someone of Sophie's calibre to help us navigate through business landlines, business cell phone contracts, etc. When you email Sophie she responds with an exceptional understanding of our business requirement and how Telkom services can best support that requirement. Sophie is now at Northgate and this week we had the pleasure of meeting up with her to sign documents etc for cell phone upgrades and a number of changes to existing services and upgrades to new services. Once again we had discussed the requirements over the phone and via email, Sophie had arranged that all the documentation was ready to sign and in 30 minutes we left the Telkom office with our long list of things sorted out or firmly in progress. It is simply exceptional customer service.