Exceptional service

Telkom staff are lethargic, pompous and nitwits.Moreover their agents optimism will take you to the grave early, I swear to you..on 20/12/2022 I was unfortunate to interact with Boitumelo Mathego at Ghandi square. I wanted to pay my account before my debit order due on the 25. She so confidently told me I could pay at any of the EFT outlets with my account number. She proceeded to verify my account from my monthly statement and said that my account will be up to date and won't be debited because of that EFT payment. In 5 minutes time I made the payment and went on with my life. Telkom debited my account come 25/12/2022. I reversed on 28/12/2022. On 04/01/2023 my monthly statement for January month end will have additional amounts due to reversed debit order. Same later on that early evening, I call the their infamous call centre to be patched to Nonjabulo Cele. After explaining my situation,she hastily went on to tell me about how the debit order system works at Telkom. In astonishment,I repeated the part of where Boitumelo tells me to go and make the payment and all will be well. Her loftiness kicked in. She had no telephone etiquette and should've failed her QA but that doesn't work for Telkom which is why we get such pathetic service from them. She then says I need to go back to Ghandi square and escalate my issue there as she can't do which was a 1st,almost felt like she was lieying to me actually. After an hour of talking to myself,I went on with my night. Today,06/01/2023 I went back to Ghandi square and spoke to Bandile Mthethwa,who was the 2iC there as he's called. I walked in and asked for him which I was directed to. I asked the process of a debit order to be paid before the time of debit date and her confirmed what the *********** Nonjabulo said about 10 days. I made him aware that the novice Boitumelo Mathego told me I could make a payment through EFT and it would reflect in time on your side. She went on to make a scene as to how I clearly can't listen. Making the biggest scene and show for all to view, with Bandile a meter away from me. Bandile went on to enjoy the show while I didn't provoke or say anything to her but had been talking to Bandile the whole time. He didn't know that I was recording the whole thing while he sit there and refuse to tell me what is her name( Boitumelo Mathego) He is a disgrace of a manager who stood there while a client was being abused by a staff member who mislead a customer and won't own up for their incompetence. I then asked him if he was not going to call her to order and he went on to say to me that he would after I had left. He insisted to do it after I left but not in my presence. I asked if the client must leave the store after such treatment,he said he'll reprimand her and basically told me to just forget about it. The contempt was improbable and sickening to say the least.. from both Boitumelo Mathego and worse Bandile Mthethwa. Both need to be fired. Spoke to a consultant to cancel my contract an hour later and says to me must go back and report her to their manager who is on leave. Telkom needs to close shop so those ingrate staff can understand that you are not our friends but service provider...I hate Telkom staff!!!!Now I must pay extra all because of a delinquent Boitumelo Mathego or escalate and we all know how that is going to end, nowhere....