Exceptional Remedial Action By Telkom Agent Alistor Ramsam/Ramsamy ***

I am a loyal customer of Telkom SA and because of that morale fibre that exists even took business to the company I have a senior role in.

I have recently moved house and relocated from the out building to the main ,On the 03rd September 2018 I logged my first call for assistance to have the line moved at the same location,First the agent captured details incorrectly and the call was closed without being attended too.

I spoke to a lady by the name of Angel who was equally awesome in trying to remedy this bit because of network and disconnection in call (dropped call) she could not complete my request.

I later decided to call back and a gentle man by the name of Alistor Ramsam/Ramsamy (e-mail: ********** assisted after he had to bare the brunt of being at the receiving end of dissatisfaction especially because I have been told that systems are down a number of times trying to interact.

Alistor who needs to be applauded for his s**** to manage conflict especially with clients and furthermore pacify situation that ability for me is recomendable.Not only that but through offering me and availing the possibility of interacting using e-mail as primary communication proved his determination to attend to my query in full.Alistor is amongst the many I believe who will change the service level at Telkom.

My query has been resolved and technician dispatched to attend to it thanks to Alistor as sms texts confirms for Friday,14th September 2018.Alistor needs to share his s**** and qualities with some of his team members ,Although basic and common practise requirements he remains amongst the little who doesn't mind applying himself to the betterment of service delivery.

I applaude your service Alistor ,Keep it up.

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