Exceptional customer service

<p>On the 21/01/2017 I noticed quite a huge installment debited for my telkom account and I called the call centre to inquire. I spoke to Lerato I think her name was. Who gave me such an exceptional service, explaining why the amount debited was not the usual amount and went on to log a query for a refund which was sorted satisfactorily. Even though she refered to me as Zama which I am not but for the level of service rendered I forgive her. I am a call centre consultant myself and I learnt a lot from that call and I try and remember that each time I speak to clients and give them the same level of respect and humility. Thank u Lerato(Gloria Ramabele) u are such an inspiration.</p>