AM
Anansa M

1 reviews | Active since Nov 2014

08 Mar 2015, 22:25

Exceptional Customer Service

I would like to extend my gratitude to the Telkom Team working on the Facebook page more especially George Hlagala and Troy Hector for their exceptional customer service. It's been 2days full now since my modems were restored and im happy to say that they both working fine and i'm happy. Escalations were done to ensure my problems got resolved and feedback was made by both George and Troy . I trully appreciate, Telkom should certainly take pride in u both and the rest of your team. Hope your hard efforts are recognized by your company, thank you.

0
Replies (1)
Telkom
Telkom's reply09 Mar 2015, 10:03
Official
Hello nansanay,

Thank you for taking the time to feedback on the positive experience you had with Telkom.
Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

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Have a gr8 day!

Regards
Frank Mkwa****
Social Media Team

Best regards,