Exceptional Bad Service Received From Telkom Mobile

<p>In April, my Telkom Mobile debit order was unpaid. When I realised this, I immediatly paid the outstanding amount via EFT. A few days later, I received a sms confirming that my service will be suspended within the next 48 hours. I phoned Telkom Mobile and the agent confirmed that he can see the payment, I should just ignore the sms. On the 15th of May, Telkom tried to debit my account with the balance of the last 2 months bills. I received the bill and to my shock, the amount of the previous month was reflecting as overdue. My agreed debit order date is the 1st of each month. Once again I received a sms that my service will be suspended within 48 hours. I went to one of the Telkom branches and was informed that they cannot assist as they do not deal with accounts. I phoned the customer care line countless times, but they keep on telling me that they will escalate the matter. I am starting to wonder if anyone there are doing actual work, as everyone is escalating the matter. I was informed that collections will phone me back and that I HAVE to wait 48 hours for them to call me back. I was told that I will be phoned back a few times and I am still waiting. I asked for the telephone number of the collections department and I tried phoning them myself, where I was put on hold over and over and over again. No one is assisting. No one is taking accountability. My service was suspended today. I cannot keep paying and then the payment is not allocated to my account. My proof of payment means nothing to them. I am at witts end and I am really frustrated. I need my whatssap in order to perform my job properly. I loaded 2 Gigs of data yesterday, but it is useless now as my account has been blocked. My hands are tied as there is no one that can assist. I have also requested them to change my debit order to a different bank, I was assured that it wil take 1 month and that the change will be effective at the end of April - Big surprise. The change was not made. I need to get this sorted as a matter of urgency. This is the second time that my account was unpaid in the years I have been their client. I have been with them since they were 8ta. I would really not recommend a Telkom Mobile contract to anyone.</p> <p> </p>