Exceptional BAD SERVICE!

<p>Telkom's exceptional bad service is disgusting. </p> <p>For the third time in 4 months my 84 year old mother is without a Telkom line. AND she gets billed for a service she does not receive. </p> <p>We have spent a lot of money on cellphone calls reporting this problem, but to no avail. Once again her line is not working. We have reported it the previous two times on numerous occasions, but to no avail. We had to go to hellopeter.com for someone of Telkom to come back to us and offer to help. No follow-up was made whether the problem was resolved and once again her line is not working. Her phone is her lifeline. But Telkom hold the monopoly so why should they worry about their name and their service? The money just keep roling in. </p> <p>The same goes for the incompetant staff at the Somerset Mall branch. I personally spent 45 minutes in the store to change her banking details. They assured me that it was done and to our dismay IT WAS NOT DONE. My brother had to take a day off from work, take my frail mother to the store where they waited 50 minutes to go through the process once again! She had to stand whilst waiting, because they only cater for young people with the high chairs they have in the store. No one offered her a seat that was comfortable where she could wait either. </p> <p>I would like to know. Is Telkom interested to:</p> <p>1. Resolve the problem with the line and make sure by following up with their workforce whether it has been resolved to the satisfaction of the client. Will you follow up wih the client whether they are satisfied? That is what good customer service is all about. I am sure someone out there must have a little savvy of what problem solving is.</p> <p>2. Are you going to re-imburse her for the weeks she was without a line, but paid rental. The first time in january she was without a phone for 3 weeks and the second time round she was without a service for more than 2 weeks and now it has happened again. We are not going to phone your call centre because beyond all reasonable doubt they are a bunch of incompetant people that get paid salaries for making empty promises.</p> <p> </p> <p>Telkom, if I look at your reviews, you would not be in business if i was not that you held the monopoloy in this country. I challenge you to try and live up to expectations of your customers. I would like a reply from you on what your plan of action is going to be.</p> <p> </p> <p>Your service is beyond very bad!!!!!</p>