Excellent Service Where There's No Service

This review is not for TELKOM the company, but rather a compliment intended for their employee, Thapelo Golaakwena working from the Sauer St's branch of Telkom in Johannesburg CBD, excellent service consultant, who helped with a troublesome router that came from Huawei, whom his colleague was not prepared to help, and get to understand the issue being addressed with a Huawei router, that it's SIM slot was not working, and due to this would not work for their product, data packet purchased with them. But then in stepped the super-hero of customer service at the site, Thapelo- and the man got involved, checked and tested the faulty Huawei router, and also found for the device to not be working, when this was only bought in the last 36 hours. So the champion himself, what he did- he engaged with the customer, tested the faulty Huawei router, and noted this was not working and would need to be resolved. Immediately he started off with arranging a replacement, and he ensured the customer their issue would be attended to, and invited them to resolve the issue through their branch; when the service was actually bought through Telkom SouthGate- where have you in the last 24 years of this deceptive freedom have you come across such service excellence in the parastatals!? Almost impossible!!!!