Excellent Service - UNATHI LONI (TELKOM CT CALL C)

A client in Pinelands was without an adsl line since 2 November 2015. Numerous calls were made to Telkom's call centre on different days without any luck. <br> <br> Last Friday a technician came without making prior arrangements for access to the property. Since Monday I made 4 calls to the call centre again (spoke to 5 different people, one being a supervisor) without success. <br> <br> Yesterday (@ 17h00) Unathi Loni answered my call at the Cape Town Call Centre. He was friendly, professional, helpful and contacted a technician (Russel) while I was holding on. Russel finally sorted out the line this morning. I wish to thank Unathi and Russel (not sure of his surname :-(..) for ensuring that almost 3 weeks of stress, frustration and no confidence came to an end.<br> <br> Unathi Loni and Russel, Telkom should have more staff like you on their team. THANK YOU VERY MUCH :-)