NG
Nathan G

1 reviews | Active since Jul 2011

09 Sept 2015, 11:30

Excellent service from Shaun Cerfontein

I reported a fault on my ADSL line just over 2 weeks ago. Within the first week a technician came out, but then discover the actual line was damaged just outside my property. This, as we later discovered, due to our neighbour removing trees from his property. Naturally the responding technician had to escalate and book another call for new copper to be supp****. I did not have any hope of this being resolved soon.<br> <br> Was I happy to be proven wrong. I received a call from Shaun Cerfontein, who gave a me a run down of what would need to be done. Shaun really went the extra mile, and I appreciate that they had respect for my property. This due to them having to dig up a section of my driveway. I want to commend both Shaun and Telkom for their remarkable service.<br> <br>

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Replies (1)
Telkom
Telkom's reply09 Sept 2015, 12:04
Official
Hello black01,

Thank you for making contact with us

Thank you for taking the time to provide feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Have a great day!

Kind Regards
Luleka
Telkom Social Media Team