Excellent Service From Dorean Tack

Finally someone from Telkom got the assignment right after months of struggling with my debit order mandate even the team leaders/Supervisors failed to do what this Getleman did for me by the name of Dorean Tack. A patient man who understood and took his time to trouble shoot and get it everything right before throwing the towel In like the rest of them did.

It's been months trying to sort this out, when the first agent I spoke to this morning dropped the call on me and told me to go to Telkom branch when I told her, all queries are done by contact Centre, she needs to go for for skills coaching and manners of speaking to clients. I was very calm in the beginning of the call then it escalated when she started giving me incorrect amounts and not sure what she was talking about.

THEN DOREAN Tack picked up my call and you know what the call was amazing. The mandate process for Debit orders please go to Dorean Tack to teach you all how to do a debit order mandate with the client on the line coz clearly Telkom customer agents are clueless when it comes to that and he did exactly how I know it's suppose to be done and guess what it was successful I got my bank notification and approved the mandate on my banking app WHILST HE WAS STILL ON THE LINE WITH ME HEARD TO THE REST OF THE AGENTS TEAM LEADER/SUPERVISORS WHO FAILED TO ASSIST ME IN THE PAST 4MONTHS!!!!!

DOREAN TACK DESERVES TRUE RECOGNITION FROM THE COMPANY. A SWEET HUMBLE PATIENT AND CLUED UP AGENT WHO KNOWS HIS WORK AND WILLING TO GO AN EXTRA MILE TO GET THE ISSUE SORTED WHICH HE DID.

he even advised me that the mendate will go off next month and this month I mst give it time till Tuesday latest to see if the debit order will go off and if not then I can pay via the Telkom portal and he advised me that should there be any charges that happen after paying manually via Telkom Portal I mst send through bank statements as proof so I can be refunded or reimbursed for those charges - a True agent that wants to make sure that the client stays happy all the time and be informed with correct Information. DOREAN TACK DESERVES A GOOD BONUS FOR THIS HONESTLY when his colleagues failed to do what he did patiently so by loving his job and loving and enjoying helping clients coz definitely it bring him joy to know he assisted one person if not all and his work will speak for itself one day and this is the day. I don't know how else to Thank you Mr Tack like am lost for words honestly, for your honesty and following the process as it should be. The first call made from number ********** or ********** mst be listened too I informed Dorean as Well to note it and inform his Senior.

True Customer Service Champ DOREAN TACK🙏🙏🏆🏆🏆🏆💫💫💫💫