1 reviews | Active since Apr 2018
Excellent service by Mr. Wilson Mawas at Pavilion
I recently moved over to Telkom Mobile and had endless issues with having my old number ported to Telkom. The call center was of no use, and I spent hours waiting to speak to a consultant on several occasions, only to be told that the issue is being escalated, but with no results. I even tried chatting to an agent, and emailing Telkom several times, but still the issue was not resolved. Furthermore, no one had the decency to keep me informed regarding the status of the port. Finally, I went to the Pavilion branch, and dealt with Mr. Wilson Mawas. He was extremely helpful, took down my details and contacted me several times until the port was affected. At a time when I was extremely frustrated with Telkom, and their service this gentleman proved that Telkom has got people who respect ad care about their customerS. A major thumbs up to Wilson, and keep up the good work.
