Excellent service

My ADSL line went down on Monday due to the massive storm we experienced in Midrand. <br> I reported the fault on Tuesday morning using the automated fault reporting system and a Telkom technician arrived my house later that day, when no one was at home and left a note at my gate. <br> Today Wednesday, I tried calling him constantly and was unable to get hold of him. <br> In frustration I went to the Telkom store at The Boulders in Midrand. <br> I was fortunate to be served by a very caring young lady called Aishiena, who went on the system for me, to track the fault in the system. <br> We were both surprised to see that my fault was logged as closed on the system. <br> Refusing to accept that, Aishiena escalated my problem through the system, sending emails to various members of management. She was courteous and extremely professional at all times.<br> Within an hour a technician called Mafodi was at my house. <br> He too was extremely polite and proffessional and within 20 minutes I was connected again. <br> Fantastic service from 2 employees who are a true credit to their company.