Excellent service!!!!

I lost my phone which I took out last year December, it wasn’t insured however I went to Telkom I was advised that I could take another phone and just pay off my lost phone in installments. I received my statement I was furious not understanding how I could owe Telkom R11800 anyway I went to the store a lady by the name of Tsego assisted me she saw why I was owing so much she explained to me that when I took the new contact the lady who assisted me included my lost off as a once off payment and not in installments I received a case number I panicked because my debit date was drawing nearer and no one called me yet I went back to Telkom Tsego was off that day however Selina helped me then she asked Siphiwe to help her he called someone from the department who was suppose to contact me he could see I was upset he called someone there and managed to fix my ‘mess’. He asked me to come back the next day to see if everything was fine it eventually was sorted out before my debit order was suppose to go off. I logged into my app and I’m happy ?. I just want to thank Tsego, Selina and Siphiwe from the Trade Route Mall store for going out their way to assist me. Telkom needs more staff like u guys!!! Thank u guys Thank u!!!!