TH
Taryn H

1 reviews | Active since Feb 2012

09 Aug 2015, 13:57

Excellent service!

I went to Telkom Mobile in Fourways Crossing to cancel my debit order for my cell phone contract. When I arrived Mr Mndai greeted me and ask how he could assist. He then went to call a service consultant to help me, she promptly left for her tea break and he then advised me to wait the general queue for Telkom clients as it might be faster than waiting for her to return, while he went to find someone else to assist me.<br> <br> The second lady he found was busy chatting and standing around and after another 10 minutes he went up to her and physically put her in front of her computer to assist me. He remained professional and courteous towards me and even did all the work for the consultant who then refused to get up again after she sat in front of her computer to get the forms and make copies of my ID book. He did it all with a smile.<br> <br> If Telkom had more employees like Andy Mndai it would be one of the top companies in SA. I was so impressed by his attitude and his willingness to do whatever it took to get me the help I needed.<br>

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Replies (1)
Telkom
Telkom's reply09 Aug 2015, 14:33
Official
Hello tarynherselman,

Thank you for taking the time to feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Kind Regards
Charl
Telkom Social Media Team