Excellent customer service, poor service delivery?

<p>I've just had a landline installed at home and pending an ADSL line conversion. The experience with the consultants at Telkom has been wonderful and a technician installed the line within a few days. I've now spoken to several very well informed and helpful indivuals at Telkom. I don't care much for the 30 day waiting period for my DSL line activation. It's a shame that I've heard consistanly poor feedback on Telkom as a service provider through friends and social media. If Telkom could improve in service delivery, it would be a worldclass organisation.</p>