Excellent Customer Service From Mr. Kanzi

My one-year fibre contract came to an end in February. In March, I submitted a new application after discovering that my previous contract had been incorrectly captured as a business account instead of a personal one.

What followed was an extremely frustrating experience. I found myself repeatedly following up with Telkom, only to be informed that there was an issue linked to my address. I was advised that a query had been logged on the system and that no further assistance could be provided until it was resolved. Despite my consistent efforts, there no progress, and the matter remained unresolved for a month.

At that point, I made the decision to cancel my application and explore alternative service providers. A neighbour recommended that I connect with Mr Kanzi at the Telkom Store in East London, assuring me that he would assist. She shared my contact details with him on Sunday.

To my surprise, I received a call from Mr Kanzi on Monday morning shortly after arriving at work. By later that same day, he had arranged for an Openserve technician to come through and complete the activation.

An issue that had remained unresolved for over a month was addressed within a single day by someone who clearly understands the essence of customer service and responsiveness.

After the experience, it became evident that I am not the only customer who has benefited from Mr Kanzi’s commitment to excellence, given the strong recommendation I received from my neighbour. I am really impressed by the speed and efficiency with which he resolved a matter that was stagnant, to the extent that I was ready to move to another service provider.

Thank you so much to Mr Kanzi, I hope Telkom is taking good care of him as he is taking good care of its clients.