Excellent and Professional Attitude

I recently had downed ADSL line, through another service provider. The issue escalated to the point where a Telkom technician came out to my house to test the line.<br> <br> The response I received from Mr Frank Williams - Telkom tech support in the Fish Hoek area was excellent. He was professional, courteous and more importantly - extremely knowledgeable regarding the how the ADSL system works. <br> <br> Telkom does not have the greatest rep, however, with more staff like Mr Williams working, one should see a definitive improvement in overall service.<br> <br> Please extend my sincere gratitude to Mr Williams for assistance rendered. On his departure, my internet was up and running (and it wasn't a Telkom fault after all). Really impressed!!!!