Exceeded turnaround time & issue still unresolved

Item: Telkom
Rating: 2
Author: Natasha D

On Sunday 26/07/2015 I called into contact Centre to advise that my airtime balance was debited but no data was loaded. I spoke to Bongani who advised this case specifically has a turn around time of 24 hours. Its been 144 hours &amp

Helpful (0)

Replies (1)

Telkom's replyOfficial

31 Jul 2015, 11:12

Hello Daniels1148,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the
matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email:
***.

Your reference number is: SM130229

Regards
Luleka
Telkom Social Media Team
Update fault:

Telkom's reply31 Jul 2015, 11:12

Official