EXACTLY HOW MUST I TRADE?

I'm sitting in front of the Telkom Direct store in Kolonnade right now (16:34) with my Huawei B593 LTE router which is fu**ed and after spending more than R500 on calls the past week to Telkom's technical support I was told that the router is an out of box failure and has to be returned to a Telkom store. I'm here NOW only to be told that Telkom doesn't have a replace policy but a repair policy which will take 21 days. I have lost a week's trading and more than R500 phone calls to Telkom and will loose thousands during the 21 days it will take to repair the ka k modem. Telkom's attitude stinks and their policies are even sh itt ier. I need to trade NOW and not next week or whatever. I need to trade within the hour TODAY. <br> Not even an alternative is offered or nothing. <br> THIS IS TOTALLY UNACCEPTABLE. <br> You had better call me.