EVERYTHING THAT COULD GO WRONG!

Hello. <br> <br> I want the smartplan 250 with the iphone 6 64 gig gold. I went to the V&A waterfront int he middle of September to ask them if I could get it. They said that they didn't have it in stock and could not tell me what shop had it. I tried to call other shops but the phone numbers on the TELKOM website were wrong. So I went to Canal Walk where they told me that they knew the numbers were wrong and that the shops 'as a policy' do not answer their phones. They also didn't have the phone I wanted so I decided to order it online. I ordered it on the 21st September - it was approved and the money went off my account. I waited the 10 days and no phone was delivered... 1 week later I received a message saying that there was a delay...eventually on the 15th October the phone was delivered - AND IT WAS THE WRONG PHONE! So I spent an hour on hold to the telkom call centre and eventually go through to Zolani Magadla. She said that I had to fill out a form and they would collect the phone - I did that but I still have the phone, have not had any reply and have been on hold for another hour currently with no answer. I just want to cancel this whole thing and go somewhere else.