Everything negative people say about Telkom is true

I'll keep this short. I bought airtime yesterday and bought two seperate bundles for data (mind you the second I bought because Telkom kept saying I don't have data and gave me the option to buy a 550mb bundle right after buying 2.6 gigs. I've spent over an hour collectively calling them and complaining. I did everything they asked me to. Restarted my phone. Changed the APN. Took the sum out... Name it I've done it. Only to still wake up to no data whatsoever and no airtime too which confirms the data was purchased which one of the consultants confirmed. I should now wait days for feedback and by the time they get back to me that data would have expired and money is lost. For what?! I advise you to steer clear from Telkom. I was wanted but I'm learning the hard way now. You'll be sent from pillar to post, given a case number and just left to sit there and twiddle your thumbs. I've been a super loyal customer so this makes no sense to me whatsoever. It's been close to 24 hours and nothing and I mean NOTHING has been done even after my efforts. If the airtime wasn't taken I'd understand and assume it's a glitch and opt to use data out of bundle but to take the airtime and still leave me as is then I have to badger them for a service they offer? At some point someone asked me what floor I live on? What difference does that make when I've used the same damn number for two years and the previous consultant said there is no issue with the tower or my connection to it. Come on man. Then when you call it's a mission to get throught to an agent because the bot suggests you use the self service options in WhatsApp BUT HOW THE HELL DOES ONE EVEN DO THAT IF THEY CANT EVEN CONNECT? Lesson learnt Advice to anyone who cares, shy away from Telkom. I'd rather deal with Vodacom or mtn than this **** anymore. I bought a bundle because the bundle I bought before wasn't reflecting but the second bundle I bought also didn't reflect WHICH WAS SUGGESTED BY THEM???!!!! 24 hours later and this is what I've had to resort to.

There's my ref number for your perusal if needed: ***1