EVERYONE YOU ARE WARNED. DONT BE A FOOL LIKE ME

There isnt a bad enough rating to give them, they deserve worse than the worst. , acminus 1 billion!!! Service, customer is King, competent staff, solving your query etc etc are NOT words in Telkoms business. They employ people who have no clue what they're doing and so as a customer you spend HOURS and HOURS on the phone or driving out YOUR petrol to sit for hours in the Telkom store, which you cannot phone or now no longer pay your account at, and then get **** to and treated with an attitude as though you dont know what you're talking about. And that by someone who calls herself the Supervisor and then the Assistant Manager and then the Manager!!! USELESS, PATHETIC, *********** company. DO NOT even consider giving Telkom your business. They are not even capable of loading your correct contract, closing your old account, emailing you your invoice, telling you your correct outstanding amount, corresponding with you about arrears before putting your account in collections within days of going into arrears after THREE people have told you your accounts in CREDIT!!!. Then after 2 weeks after you've battled for over a month to find someone who knows the steps to get the sim card working, the sim is suspended an you end up having to go to a store on a Sunday afternoon to do a sim swap. You pay your account in full, only to see that a week later you are listed on ITC as your instalment being R2737 instead of R1088 which is the contract amount you signed for, and the balance R2737 and SIXTY days in ARREARS!!!! Phone Billing Dept as you only received your supposed to be CLOSED account since July, where you were owed a credit last month to now being charged usage, credited again, and now owe R2,63!!! and to be told your credit from your old account was passed on your Fibre so you owe R185,50 on 5 Nov. Why then am I listed as in arrears for 60 days for R2737 when my invoice which he then mailed to me shows my 2 payments?????? This had better be rectified IMMEDIATELY as I was waiting for this months update to apply for a car but now its even worse. How can I afford a car if I'm paying Telkom R2737 as stated on ITC?????? Yet another USELESS employer who cant read an invoice and doesn know what he/she is doing. Then my FREE data sim with THREE Gig per month has been loaded with only TWO since July. NOBODY can sort this out for me. Phone Technical, no phone Mobile, oh they gave you the wrong sim, no its the correct sim but you only get 2 gig, no I dont I'm on the 20meg line, oh phone sales, no phone Technical, oh its Technical OT (or whatever) but you cant speak to them I'll email them to contact you (still waiting a week later!!!!) no phone 10213 option 3, oh no phone Technical, here is complaints tel no, oh its only 2Gig which COMES OFF YOUR 20GIG LINE!!!!No, I have UNCAPPED and it says FREE data sim with 3 Gig, it has nothing to do with my uncapped Fibre. I will google our brochure - I dont see anything on this page about sim with data. She has no clue what I'm talking about. Really????? She cant find the invoice I received showing I owe R2,63, but why dont I just pay it? BECAUSE, the account is supposed to have been CLOSED since July and I've been assured it has been by THREE different people. Why must I pay anything for a service that doesnt exist???? Oh well its still active, yet she cant find the invoice for it!!! So she cant help me with that or my account but will sort out the ITC. No ref no was given and I can assure you shes done nothing about the ITC. Yes shes Complaints but I must phone billing regarding the account still open and the R2,63 and sales regarding the 2 gig instead of 3. I have, a million times, and they cant help me. So another 45 mins wasted AGAIN on the phone with Telkom. The new sim was issued on 7/10 and is again not working since last week. So AGAIN, money out of my pocket to buy data which should be on the card. Check the Telkom App, Data 2 Gig, used 0 but I'm told the data has been used. Phone for data and EVERYTIME it shows 2,48, never changes. Not even their app works or can give you the correct info!!! I battled for days to pay my account on the Portal, keeps saying NO accounts to link, yet I actually have TWO on the system. Complaints Dept told me to email the Dept. Whats she there for if she cant sort out your problems or no manager is even sen your complaints to know whats happening. You can email the CEO of CellC directly who gets someone to respond immediately but you cant even phone someone at Telkoms HO to let them know what is going on and how you are being treated. Their CEO needs to know what I am going through and how USELESS, *********** his staff are. Facebook messenger assured me he/she would personally monitor and make sure I got a letter, requested by him/her, stating that the 30days in arrears on ITC should not be held against me and that it was not my fault, but big joke, he/she now doesnt even bother answering me!! Yet you are referred to them to solve your problems. NOBODY in Telkom can except the CEO who you cant get hold of. I wonder why??????.............. So how do I solve all my problems and whats happening to the 3 gig for July and August which I couldnt use because of staff not knowing what they're doing and then the 1gig short for September and Oct and then the card didnt work for 2 weeks in Sept and now 1,5 weeks already in Oct??????? ENOUGH IS ENOUGH.!!!!!!!!!!!!!!