Everyone watch out!!!! ....Getting charged for line speed that you NEVER asked for...*******!!!!!

<p>About 10 years ago I signed up with telkom on one of their packages. I told them that I had an ISP, but still got charged their ISP charge as well. I then called them in 2 ********** and asked them why I was getting charged the ISP fee. They then removed the ISP fee and I confirmed that I was only on a 2mb speed from my ISP. It must have been noted, because the ISP fee was removed,.....BUT....They somehow have been charging me for a 10mb line... and never got a refund for TELKOMs ISP fees either...</p> <p>Telkom will only give refunds going back a maximum of 5 years. So a 10mb line speed costs R425 per month... A 2mb line speed costs R165 per month.... That is a difference of R260 PER MONTH!!!!</p> <p>If you calculate that going back the 5 year maximum that they say, it works out to R15,600 that TELKOM OWES ME!!!!</p> <p>I then told TELKOM this and laid a dispute with them. They have now come back to me with the answer...</p> <p>....YOU BETTER SIT DOWN FOR THIS!!!!</p> <p>I was told that I would not get a refund beacuse even though I was on a 2mb speed from my ISP, TELKOM HAD BEEN CHARGING ME FOR A 10mb BECAUSE I HAD THE ABILITY TO GO TO 10mb SPEED IF I WANTED.... WHICH I NEVER WANTED, BUT HAVE BEEN PAYING FOR!!!!!</p> <p>So this means that because now the ISP's have the capability of going to 100mb speed, that they could now charged me for 100mb speed if they wanted to, because I have the abilty to get 100mb speed from my ISP, even though I may only need 2mb speed!!!</p> <p>When I spoke to TELKOM earlier today (about 4 times), the lady on the otherside agreed that NO-ONE SHOULD BE CHARGED FOR A SERVICE OR SPEED THAT THEY ARE NOT USING!!!! I have this call recorded and will publicly play it if necessary.</p> <p>Not only that, but even though they now know that I am only on 2mb speed, I cannot change it down from 10mb to 2mb with them until I pay R1,659.</p> <p>So now I must pay R1,659 (which includes 2 months of them knowing that I am only using 2mb, not 10mb) in order to change it to a 2mb speed, while also telling me that I have the capability to get 10mb speed for the last 5 years, so my refund is not a valid dispute.</p> <p>IF YOU HAVE ADSL, AND YOU ARE USING A DIFFERENT ISP THAN TELKOM....EVERYONE WATCH OUT FOR THIS ****...YOU ARE PROBABLY GETTING **********!!!!</p> <p>Check what speed you are paying for from your ISP....THEN GET HOLD OF TELKOM AND MAKE SURE THAT THEY HAVEN'T GOT YOU ON A FASTER SPEED ADSL LINE COST.... In other words...MAKE SURE YOUR SPEED MATCHES WITH TELKOM AND YOUR ISP!!!</p> <p>I actually think this is blatant theft, and was told by one of the staff in the Rosebank branch of TELKOM in March that I am NOT the only one!!!</p> <p>I have to now pay the R1,659, as TELKOM have now handed me over.</p> <p>I don't think I should have to pay anything, as TELKOM can go back in my ADSL stats history and see that I have only ever used a maximum of 2mb speed.</p> <p>If, by any miracle, TELKOM refund me for them OVER CHARGING for YEARS!!!!, Then I will post a full thank you on this website (and the other websites), as a refund is the only way ANY 1st World Service Industry Company would sort out their mistake!!!</p> <p>TELKOM LISTEN!!!!.... REFUND ME WHAT YOU OWE ME !!!!</p> <p>YOU HAVE UNTIL THURSDAY THE 13th OF APRIL TO RESPOND TO MY REQUEST.</p> <p>My present TELKOM dispute Ref No. placed today is ********** 4.</p>