everyone at telkom Mobile has pathetic customer service. From the Regional Manager Branch Manager and staff.

Myself and my husband visited the branch on Friday after work to apply for a new contract. The contract was approved within the first half an hour. I however need to wait an additional one and a half hours for the contract to be completed (I wish I was exaggerating). The lady Numvula who assisted me asked me to sign documents while she waited for the system to be completed. I asked her should I not complete the forms and she advised she will do it once everything has gone through. After standing for two hours she eventually starts to port my number. Which took 5 confirmation sms’s. She then advised me that if anything happens to the phone within the first 7 days they will replace the phone which is not apparently the case. When all this was explained and the phone was given to me she says to me that the FREEME contracts does not came with minutes which is amazing to me, does Telkom think the whole world has Telkom sim and landlines! This should be explained to clients beforehand?! The port happened late Saturday evening, and the phone requested a software update. I then linked the phone to my WIFI at home and tried to upgrade the software 3 times each time taking about 1 gig of data (3Gigs). Just to be advised by Samsung that the phone software is faulty and I need to go into the store to update it. So as it was in my seven days I dressed my three sons all under the age of 6 and drove to the Waterfront just to be inform that the phone cannot be replace. I must update the software at Samsung! The phone is out of the box for technically one day(as I got the phone at seven Friday evening) and I have software issues that tells me the phone is faulty. The phone is now with Telkom as I would not take a faulty phone home again. I do not have my own number as I ported to Telkom and the sim with the phone is with the Waterfront store. I have three kids on holiday with no way of contacting the day mother as I am phoneless and numberless, due to a faulty phone I was sold to by Telkom Waterfront. I the client now needs to wait 7 to 14 working days before I can even get my sim or phone back. I do not want the faulty phone back as it was within the first 48hours of having the phone the phone went bust!!! I do not want to upgrade software within the first few days of having a brand new phone, out of the box!! It is totally unacceptable that I am now being held liable for a faulty phone Telkom waterfront sold to me! That me the client is being inconvenienced with no phone and no sim!! I do not have proof of purchase or even a copy of the contract! The proof of purchase was taken in with the faulty phone Telkom Waterfront sold to me! The contract copy was never given to me even though we requested a copy numerous times. I have then been dealing with Lyle Smart the Branch Manager of the V & A Waterfront branch has not responded to my numerous emails. I would like to claim my 3 gigs of data usage for trying to upgrade the phones faulty software and petrol for driving to and from the Waterfront!!!!!