Everyone at Telkom is USELESS!!!

Telkom didn't cancel my contract and I had to pay for a few months extra as a result of their incompetence. I have taken this issue up with Telkom a number of times already with the latest response from Zulfah Johaadien. I was promised a full refund but that is where it stayed. I have sent this person a few e-mails but with NO response!!! This has now been dragging on for almost 5 months!!!!<br> <br> I have no idea what to do next because you make simple promises which you can not keep!!!! Zulfah you asked for me to verify my banking details which I did a day later!!!! What happened afterwards?? Did you think this problem will just vanish???? <br> <br> Please contact me via e-mail as I am currently out of country to sort this out!!!! Give a step by step instruction to follow and who to contact so that this can be sorted THIS month!!!!