Everyday I hold for 3 hours with no answer

What's up with Telkom's call centre??<br> <br> I've tried endlessly over the last couple of days to get through to relocate my landline option on 10210. It keeps telling me the call center is experiencing high call volumes. No answer!! Resorted to trying other options like 'products an services'. <br> <br> At a loss for words. As I write this mail, another 3 hours x 5 days of my time has been wasted!!!<br>