Every Telkom upgrade is a DOWNGRADE

Telkom is busy 'upgrading' the telephone cables in my area in preparation of optic fiber. Great, we get the SMS last week it would take 48 hours wherin we could be down. On Tuesday a contractor appointed by Telkom installed a new cable (damaging wall and woodwork as they nailed a clip every 10 cm!), phone and internet is working. On Wednesday the brightest of the brightest retard from Telkom tells the contractor to remore the cable as it is a 'sloppy' job. At 15h50, they remove the old cable (which is in full WORKING ORDER), knowing they only work until 16h00. The promise made, 'we will install and connect tomorrow at 08h00). At 14h00 I see them in the street working on a pole (for the past couple of hours). The contractor is surprised that new cable was removed, has no idea what is going on and say 'you are the last house in the street to sort it out, we will come...Thursday...nothing, Friday nothing, Saturday (after asking them daily) ...nothing. This morning the contractor shows up, the house, address and phone number is not even on their list! And this after Telkom put us without phone since May for three months, refunding peanuts by the way. Telkom has no understanding of client service, in fact their staff does not care less as they are only there to get a salary. Now we are looking for an alternative as it is pointless to work with a company who does not care about its clients, *********** BEE staff...one cannot run a business depending on Telkom. I had to sent my staff home for in total three months and get them a Vodacom contract to be able to operate as the office is constantly down. Telkom, the market WILL open one day and you will loose your monopoly and thousands of clients, Zupta and friends won't be able to protect you forever! In Europe national telecom companies had a monopoly too, the market opened and the national operators lost tens of thousands of clients. This will happen to you Telkom, sooner or later!