every call center agent has a different story

reported a fault on the adsl line the 3rd and spoke to 7-8 different agents and every 1 of them gave me a ******** story they waiting for it to b assigned or we must give them 48hrs to assign the fault nd even then wen it was assigned to some1 then i get told they went and checked it out but didnt add a note to say anything then i called again nd then the next agent tells me it wasnt assigned again and the best 1 yet i call after 4 days and this girl there tells me no1 has been assigned the fault and wen i tell her the 2 days before these 2 guys i spoke to said some1 was working on the line she tells me that it cant be cause it wasnt assigned and that those 2 guys are lying omg what type of service is that totally pathetic and waste of time calling them cause no1 knows **** there if i can tell any1 out there is dont waste ur time taking a contract out there cause no service nd wen its messed nothing going to get done they escalate it but u get same stupid answers and still sit with no internet all they do is tell u its gone to another dept and i can tell u thats going to go on for probably another week and they want u to pay for no service sick pathetic TELKOM