SK
Suzanne K
1 reviews | Active since Apr 2011
20 May 2015, 11:41
EVERY 5 DAYS
SEEING AS MY COMPLAINTS, PHONE CALLS, ONLINE CHATS AND EMAILS ARE BEING IGNORED. I WILL HELLOPETER YOU EVERY 5 DAYS AS I HAVE THE RIGHT TO DO. I HAVE BEEN WAITING SINCE JANUARY TO UPGRADE. I SPENT AN HOUR WITH LORRAINE ON THE PHONE FINISHING THE ENTIRE UPGRADE PROCESS TELEPHONICALLY LAST WEEK. STILL I HAVE HAD NO RESPONSE FROM TELKOM MOBILE. ARE YOU GOING TO UPGRADE ME IN THIS CENTURY????? ARE YOU GOING TO DIGNIFY ME WITH AN ANSWER????
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Telkom's replyOfficial
20 May 2015, 12:01Hello oogappel,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM112112.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM112112.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,
Telkom's reply20 May 2015, 12:01
Official
Hello oogappel,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM112112.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM112112.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,