KN
Kyle N

1 reviews | Active since Jun 2015

15 Jan 2020, 17:40

Event Billing Theft

I wish I could give them a negative rating. I am being charged for "Events Billing" and upon requesting additional information get told that it's due to system "constraints " in June that I am getting charged now.

Request proof of the charges and they proceed to send me a screenshot of 3 identical items shown being purchased within seconds of each other. I check my own records and said purchase can only ever be purchased once. Filed a request on the 7th, no answer. Contact them on Facebook on the 9th, get told on the 13th that it's Event Billing, like I didn't know that and a case was open for that exact reason.

I have contacted Google myself and they confirm only 1 purchase with that amount on my account, EVER. So why they have charged me thrice for it, I have no clue. When requesting proof of what my spend limit was set to in June and July, I get told that someone is looking into it and will get back to me.

Basically they will triple charge you for no reason, with no proof and provide no help in getting it resolved promptly. They truly deserve the worst customer service as well as worst company in world crown, they got it by doing what they do best after all...NOTHING

0
Replies (0)