RJ
Rayner J
1 reviews | Active since Apr 2017
10 May 2017, 18:29
Even more disgusted
<p>After I got a response to my last complaint from Telkom on hellopeter, I was contacted and told that I should send my cancellation form to them AGAIN and that they will cancel and backdate my cancellation with some possible penalty charges.</p> <p> </p> <p>I sent this form back to them a week ago and STILL NO CANCELLATION. I have also received ANOTHER INVOICE FOR MAY. For a service which I cancelled in February.</p> <p>They pretend on social media or HP to contact and resolve complaints but All I got was one email from ZULFAH and NO FURTHER ACTION. </p> <p> </p> <p>I am absolutely disgusted by this company. I want my service cancelled and all my invoices back dated to the date of cancellation.</p> <p> </p> <p> </p>
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Replies (2)
Telkom's replyOfficial
11 May 2017, 08:34HI RaynerJ
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2017, 08:34
Official
HI RaynerJ
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
RJ
Rayner J's updateReviewer Update
08 Jun 2017, 18:58Its been over a month since Keagan contacted me with NO ACTION taken. I have just received another invoice from Telkom for June. I sent my cancellation form in FEBRUARY.
RJ
Rayner J's update08 Jun 2017, 18:58
Reviewer Update
Its been over a month since Keagan contacted me with NO ACTION taken. I have just received another invoice from Telkom for June. I sent my cancellation form in FEBRUARY.