1 reviews | Active since Mar 2017

12 Mar 2017, 14:41

Even Management is running away!

<p>I have a Telkom Mobile account for many years, last year November, I changed Bank Details in thebTelkom Store in Clearwater Mall. They DID NOT change the account details and debited my account through attorneys. Although the account is up-to-date following their F UP, they have suspended my number since continuing to debit my account. I called over the last 3 months and everytime it's a 24 hour reactivation waiting period. 3 months on, no reactivation. Frustrated, every call centre agent i speak to tells mebthe same story and as soon as i ask to speak to management, my call goes to the stratosphere! Annex in accounts did not put me on hold when she went to her manager early today, instead, he sent a f-ing message with her to tell me they in a backlog, no ***** to talk to me!!! I didn't accept the "relayed" message and thereafter my call was thrown into the stratosphere!</p> <p> </p> <p>Telkom Data Number ********** 911</p> <p> </p> <p>I CAN'T F-ING DEAL WITH THIS **** COMPANY ANYMORE. I DEMAND MY MONEY BACK FROM NOVEMBER LAST YEAR AND I WANT NOTHING TO DO WITH TELKOM AGAIN. I DON'T EVEN WANT TO SEE THEIR ADS ON TV ANYMORE - THEY ARE USELESS!!!!</p>

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Replies (3)
's update17 Mar 2017, 15:29
Reviewer Update

Launa

To date. Still no contact. I need this sorted asap.

's update20 Mar 2017, 19:49
Reviewer Update

So, a lady called me to tell me my line is active (suddenly). When I asked her about my refund and cancellation, she told me she will speak to her manager and Call me right back.

We are 3 days later and no contact.

Please resolve.

's update22 Mar 2017, 18:50
Reviewer Update

So, a lady called me to tell me my line is active (suddenly). When I asked her about my refund and cancellation, she told me she will speak to her manager and Call me right back.

We are 3 days later and no contact.

Please resolve.