Etreme Bad experience and Poor Service from Telkom

I have recently experienced an EXTREEMLY POOR SERVICE and inconvenience by Telkom being such a huge company, its absolutely disappointing. I placed an order of a Samsung phone online, on the day of delivery to my surprise they have delivered a router (with number *** - 10G monthly subscription) instead of a phone. I asked the guy from the courier company to take it back and he told me he cant, Telkom must log another call with them for collection which they did, the guy came back to collect the router still sealed in its box. Came beginning of June, I received an invoice being billed by Telkom for the same router they sent a courier company to collect from. I called them asking about the invoice, the consultants/Agents threw me from pillar to post in trying to resolve it. They debited my account for June, July, August, September, now in October I am sitting with another invoice to be debited on my payday. After so many calls I made asking them to stop billing me for something they in possession of, the best answer I could get from different agents all over the country is that 'they are still investigating my case. I went as far as providing them both on email and in store with the proof that this device was taken from me and I got proof from the couriers that it was indeed delivered to Telkom offices but they are not stopping debiting my account.

The recent visit I made to Telkom offices in Menlyn Pretoria, on 08-10-2019, the lady by the name Wendy Ngoepe she gave me so much attitude saying I must go and wait until such time the investigation is done. I mean its been 5 Months now since they've been investigating in order to stop debiting my account. I asked her to call the manager in store - the manager - Ann Alberts just looked at me and went straight to the back office, I waited for 30 mins but she never came out.

Telkom does not have a line where you can speak to someone very superior, every time I'd asked for them Im told, they do not have. Telkom management is more like a Ghost that is able to debit money out of my account.

I have a trail of emails I sent to various people I spoke to in the Call Centres all over the country, emails were sent to the following pp : 'Thando Nofemele (T)' <***>Delisile Marcia Hlangu (D) (***); ***; ***; 'Simphiwe Macbeth Sithole (S)' <***>; all without success.

At Menlyn Store Pretorial I went there 3 times, each time I go there a new call is logged and a promise of it being resolved within 14 days is given to me each time, its has been now 142 days now the call is still not resolved all am getting is the inconvenience of getting debited.

These people can see in their system that this device was never used, they even confirmed to me.

with Telkom you can only call 081180 which throws you anywhere in the country having to start your story over and over and over again. I don't know how may agent I had to explain my situation with, with no luck

Its a shame having to experience this with such a big and long existed company.

Frustrated Citizen/Customer Cikizwa