Eskom call centre, place of work or resort for the lazy?

I phoned them 2 weeks before the lock down to move my lines as i needed to move house, the call center agent told me she escalated my query and someone will phone me in an hour. it has now been 2 weeks and nobody has phoned. i called them every day and each day that they actually answer they escalate my call and promise a call back in an hour. now we are in lock down and they say they can not send a technician out. which is why i phoned two weeks in advance to avoid this. and still nobody has called me back as promised. now my work is being affected as i do not have a landline or wifi in the new property where i work from. their lines are good and i cant fault them there, but their call center staff is more useless than a bag of rocks behind a desk.