Esim left me without no cellphone numbers

Hello my name is Romeo i went to a telkom outlet at wonderboom juction on 29 Nov 2022 to do an e-sim i was told by siya and patience that they are failing to release an invoice that activates my esim on their system and that they have escalated the matter until now my esim is not active and my number is offline as the sim is not working, i cant do anything without my number i texted on face book and everywhere i know and untill now the esim is not active i have driven to telkom outlets more than 5 times and still no help. Telkom is not taking its customers serious.