Escalation of urgent queries 3 day, but I am waiting now 30 days

I wish that I could give no stars, but we are forced to select a star in order to write something. I have done a cancellation with Telkom for my ADSL, I have given them 30 days notice, firstly my ADSL got cancelled much later than the 30 days notice, that in its own was a struggle to get done, I then received a bill charging me about R1300 for early cancellations, I called the Customer Care number on the 14th of August, I was informed that the billing was incorrect and they will sort out my bill, today is exactly a month and still nothing has happened, this was escalated 5 times by 5 different agents, and eventually I was give the details for Aphiwe Gwanya the manager to assist, wow, he is even worse than the rest, all he did was mail Clint to look into it, afterwards, no word from him, I mail him and then he responds saying he is waiting on feedback, I am sorry, but I read that Telkom is looking to retrench, I do not feel sorry for the Call Centre if it should happen to them, they are the cause of it all, wake up, there are other providers in the market, the monopoly is gone.... Just mailed Aphiwe again and the mails are bouncing, I called in on Monday and the voice message was that they upgrading their systems and will not be able to assist with matters that required them to access the system, only general enquiries, wow, for a company that never gets anything right they go and upgrade systems during working hours.

Please can someone help me to get this resolved, I am tired of Telkom,

Very unhappy