ST
Sarel T
1 reviews | Active since Sept 2012
14 Apr 2015, 08:25
ESCALATION
Good Day,<br> <br> Please can someone inform me why it says my account is suspended, i paid telkom the previous amount for a line that did not work. Now still my new number connected yesterday cannot be used. ***.<br> <br> Please get this sorted asap.<br> <br> Also i got an sms saying that i need to pay someone to clear my name on the credit bereau? PLEASE EXPLAIN YOURSELF, AS I HAVE TOLD YOU I WILL NOT PAY FOR A LINE THAT DOES NOT WORK.<br> <br> I have a new line now and i in fact have settled the previous account. so please sort this out Asap.
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Telkom's replyOfficial
14 Apr 2015, 10:16Hello Sarel1988,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Billing team and feedback will follow.
Your reference is SM103216.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Billing team and feedback will follow.
Your reference is SM103216.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,
Telkom's reply14 Apr 2015, 10:16
Official
Hello Sarel1988,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Billing team and feedback will follow.
Your reference is SM103216.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Billing team and feedback will follow.
Your reference is SM103216.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,