Escalating the problem dosnt work

I put a complaint on this site on 8th April as my reported fault ( 381CTZ310316) had not been dealt with in over a week. I received a reply that the problem has been escalated. To whom may I ask? I certainly have had no further contact. How far up the line must you go before the problem is deemed urgent? or is waiting two weeks for rectification now the normal? Telkom can spend millions on advertising their super fast ADSL lines but if the line is going to be out of action for two weeks then who is going to buy it?<br> <br> How do I claim a rebate for the downtime on my line ?<br> <br> Please can I have a decent reply telling me when the problem is going to be fixed and not some sort of woolly acknowledgement which ticks reply boxes