escalating 210CRZ090215

Dear Telkom, I paid you a compliment the other day, but it seems that was all a fluke and a flash-in-the-pan, and we're back to situation normal with Telkom, i.e. complete service failure. I reported my line being dead first thing on Monday 09 Feb. Five days later only, on Friday 13 Feb, a technician (Nobo?) arrived, unannounced, and as usual, there was no further action after he had done some cursory checks and established that he could not access the telephone pole on the neighbour's property. He assured me he would be back to try again, but nothing. I've also had no further updates nor calls nor visits. I escalated my problem yesterday with your call centre. and the alternative numbers they gave me to try are useless, because I just hang on for ages (on my cell phone) or it's the wrong department. I've still had no feedback, no follow-up calls, no visits. This re-confirms my decision never to use any additional \services"or products from Telkom"