ESCALATED for more than 1 YEAR

Extremely frustrated and disappointed with the terrible service received from Telkom. A request logged in JUNE 2018 and I have still got no feedback or resolution on my request. Numerous calls and Facebook messenger messages sent and every feedback received is THE MATTER HAS BEEN ESCALATED . For more than 1 year my issues has been escalated, no communication received at all. I need my issues to be resolved URGENTLY.