Escalated call still noone has pitched

Received the following message and still no technician has pitched! Unacceptable considering the number of calls to the call centre as well as 2 visits to the Musgrave centre branch. This is a business tool and I have communicated the importance of this and was told this issue would be escalated! <br> Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order (***) today. Your continued support is appreciated. Regards, Telkom.